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Frequently Asked Questions

Booking

  • Our regular session is designed for everyone aged 14 and over.

    For all young artists under 14, we have our special Family Edition. Here, children as young as 3 can unleash their creativity when accompanied by an adult.

  • With us, you get the complete package:

    • 1 canvas (150 x 130 cm)
    • 1 protective suit + shoe covers
    • Over 30 different acrylic paint colors
    • Tools for a perfect work of art
    • Alcoholic & non-alcoholic beverages
    • Professional course instructors who will guide you through the session with advice and support
  • In our regular sessions, up to 2 people can paint on one canvas simultaneously.

    In our Family Edition, up to 2 adults + 3 children can paint on one canvas simultaneously.

    Please select the correct number of participants when booking.

  • We are happy to reschedule your appointment up to 7 days before the event. Simply send us a short email! After that, your ticket is firmly booked and cannot be rescheduled, just like for other date-specific events.

  • Since paint is flying freely with us and our studio spots are limited, entry is only possible with a valid ticket. We want to ensure that every guest has enough space to let loose and is fully equipped (including protective suit and drinks). Action Painting is a community experience – don't hesitate, it's a huge amount of fun!

  • Please check the following:

    • Spam/Junk Folder: Unfortunately, our emails sometimes end up there. Please check your spam folder.
    • Correct Email Address: Make sure you entered the correct email address when booking.
    • SPAM Filters: Some email providers filter our messages. Please ensure that emails from servus@theactionpainters.com can be received.

    If you still can't find the confirmation, just send us a message – we'll resend it to you!

  • Yes, with us the rule is: From 14 years of age, you are considered an adult – for participation in both the regular session and the Family Edition. This means specifically:

    • Regular Session: From 14 years of age, you may participate without an accompanying adult.
    • Family Edition: Children aged 3–13 with at least one adult family member. Young people aged 14 and over are charged as adults here.
  • No, the Family Edition is exclusively reserved for the shared experience of children and their family members.

    To protect the children and to maintain the special, child-friendly atmosphere of these sessions, participation as an individual or an adult-only group is not possible here. For all Action Painters aged 14 and over, our regular sessions are the ideal place to unleash your creativity!

  • Yes, of course! We offer private events and team-building activities for groups of 8 people or more (8 canvases). You can find all information here or you can send us a message.

  • Nein, das geht leider nicht. Jedes Kind braucht bei uns eine eigene erwachsene Aufsichtsperson. Unsere Künstler:innen vor Ort leiten die Session, erklären die Action-Painting-Techniken und sorgen für die richtige Dynamik im Atelier. Sie können aber nicht die Aufsichtspflicht für einzelne Kinder übernehmen.

Session

  • Our Action Painting Studio is located at Untergrundbahn Bogen 6, 1060 Vienna. Directly at the U6 Gumpendorferstraße station.

  • In our regular sessions, up to 2 people can paint on one canvas simultaneously.

    In our Family Edition, up to 2 adults + 3 children can paint on one canvas simultaneously.

    Please select the correct number of participants when booking.

  • Our regular session is designed for everyone aged 14 and over.

    For all young artists under 14, we have our special Family Edition. Here, children as young as 3 can unleash their creativity when accompanied by an adult.

  • Our regular sessions take place weekly at the following times:

    • Thursdays 18:00 – 21:00
    • Fridays 17:00 – 20:00
    • Saturdays 14:00 – 17:00 and 18:30 – 21:30
    • Sundays 14:00 – 17:00

    Our Family Edition sessions are always:

    • Sundays 09:00 – 12:00
  • Our sessions last an average of 3 hours.

    There's a 15-minute intro at the beginning, then you can paint freely for 2.5 hours.

  • We have a wide selection of alcoholic and non-alcoholic beverages that leaves nothing to be desired.

    Non-alcoholic beverages

    • Coffee
    • 8 varieties of Fritz Kola
    • Soda
    • Ottakringer Null Komma Josef

    Alcoholic beverages

    • Ottakringer Lager
    • Ottakringer Radler Citrus
    • White Wine
    • White Spritzer
  • Absolutely not! On-site, our professional course instructors will ensure that you find your way around and aren't afraid of the blank canvas. They will also help you bring your ideas to life and give you tips if you need them! So, nothing stands in the way of your great work of art and an unforgettable event!

  • For an additional €80, which you can pay on-site, your artwork will be stretched onto a canvas frame, so you can hang it directly at home. If you are giving a gift voucher, you can also include a voucher for the canvas frame 🎁

  • Not at all! For us, fun is the top priority, which is why we don't compromise on safety. We only use high-quality, non-toxic and odorless acrylic paints. This means no harmful gases or fumes are produced during the session. The paints are therefore absolutely safe, especially for children and pregnant women.

  • Since paint is flying freely with us and our studio spots are limited, entry is only possible with a valid ticket. We want to ensure that every guest has enough space to let loose and is fully equipped (including protective suit and drinks). Action Painting is a community experience – don't hesitate, it's a huge amount of fun!

  • No, the Family Edition is exclusively reserved for the shared experience of children and their family members.

    To protect the children and to maintain the special, child-friendly atmosphere of these sessions, participation as an individual or an adult-only group is not possible here. For all Action Painters aged 14 and over, our regular sessions are the ideal place to unleash your creativity!

Canvas

  • Our canvases are 150 x 130 cm!

    If you opt for a stretcher frame, the image will be slightly smaller, with a final size of 140 x 120 cm.

  • Unfortunately not, as all canvases are the same size, namely 150 x 130 cm. However, you can resize the painting with household scissors after the session, once you have picked it up. We cannot do this for you, and we cannot stretch smaller paintings onto stretcher frames.

  • Since the paint still needs to dry, you cannot take the picture home directly after the session. However, one week after your session, it will be dry and you can pick it up without an appointment during our pick-up times 🤘

Stretcher frame

  • For an additional €80, which you can pay on-site, your artwork will be stretched onto a canvas frame, so you can hang it directly at home. If you are giving a gift voucher, you can also include a voucher for the canvas frame 🎁

  • Yes, that's no problem! Just send us a quick email ✌️

Get your picture

  • After your session, you have 4 weeks to pick up your picture. After this period, it will be recycled due to space limitations.

  • The picture can be picked up the week after the session without an appointment at the following times:

    • Thursday 17:00 – 17:45
    • Friday 16:00 – 16:45
    • Saturday 13:00 – 13:45

    Please note that we do not send a notification when the picture is ready for collection.

    • Without a stretcher frame: Your painting will be rolled up so you can transport it easily.
    • With a stretcher frame: The painting measures 140 x 120 cm once it’s stretched. “Wow, that’s huge,” say 99% of the people who come to collect it.

    Unfortunately, it’ll only fit in a standard SUV or similar if you’re lucky. If you’re from Vienna, the best option is either to take public transport, book an Uber van, or borrow a really large car (VW Bus, VW Sheran, etc.). If you’re not sure: simply measure the diagonal of your boot –> it must be 125 cm wide (usually it’s 5 cm too narrow).

  • Since the paint still needs to dry, you cannot take the picture home directly after the session. However, one week after your session, it will be dry and you can pick it up without an appointment during our pick-up times 🤘

Delivery

  • Yes, we make sure your artwork arrives safely at your home! There are two options:

    • Postal delivery (without stretcher frame): Once the paints are completely dry, we carefully roll up your canvas and send it by post to Austria or Germany.
    • Personal delivery (with stretcher frame): If your painting is already stretched on a frame, we will deliver it personally within the Vienna area and surroundings.

    Delivery costs depend on the distance and can be booked directly via our QR code in the studio. Subsequent delivery is also possible; just send us a message!

Voucher

  • You can use a voucher to book an appointment on the website as normal. Enter the code in the ‘Voucher code’ field at checkout. The value of the voucher will then be deducted.

  • You will receive the voucher code by email immediately after booking. You will also receive a PDF that you can print out – making it perfect for gifting.

  • Yes! Gift cards are available here and are the perfect gift. After purchase, you will receive a confirmation with all the important information for the recipient.

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