Refund policy
Right of Withdrawal & Withdrawal Form
Consumers residing in the EU are entitled to a right of withdrawal in distance contracts under the following provisions, whereby a consumer is any natural person who enters into a transaction that is not part of the operation of their business.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days and begins, in the case of service contracts, on the day the contract is concluded.
Vouchers provided as a download are digital content that is not stored on a physical data carrier. Pursuant to Section 11(2)(3) FAGG (Austrian Distance and Off-Premises Contracts Act), the withdrawal period begins on the day the contract is concluded. For vouchers provided by email, the withdrawal period begins upon receipt of the email.
To exercise your right of withdrawal, you must inform us,
The Action Painters GmbH
Rustengasse 1/25
1150 Vienna
Email: support@theactionpainters.com
Phone: +43 660 369 72 23
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you.
Under no circumstances will you be charged any fees as a result of this refund. If you withdraw from the purchase of a voucher, the voucher becomes invalid.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to consumers who do not reside in the EU.
Furthermore, there is no right of withdrawal for bookings of Painting Sessions: pursuant to Section 18(1)(10) FAGG, there is no right of withdrawal for contracts for the provision of services related to leisure activities, if the contract provides for a specific date or period for performance.
Withdrawal Form
If you wish to withdraw from this contract, please fill out this form and send it back.
The Action Painters GmbH
Rustengasse 1/25
1150 Vienna
Email: support@theactionpainters.com
Phone: +43 660 369 72 23
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if notified on paper)
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Date
(*) Delete as applicable